Vertical TeleVantage Articles
Vertical TeleVantage Archived Recording Browser
Vertical TeleVantage includes a client for browsing archived call recordings. Once installed, a user who has been granted permissions to browse and search a particular archive...
Backing Up Vertical TeleVantage
Information on catching a successful backup of a Vertical TeleVantage system
Queue Call Distribution
Vertical TeleVantage call queues offer different algorithms to determine call distribution. The queue setup screen allows the choice of how calls will be distributed on a per queue basis. The type of call distribution to choose depends on the business process, each unique situation should determine the type of distribution for the queue.
Vertical TeleVantage Call History Functionality
Vertical TeleVantage now has a call history feature available to any user who has the Viewpoint client. The Call History pane shows cradle to grave call details illustrating how each call traveled through the system. This tool simplifies tracing calls through the system...
How To Determine Who An Agent Is Calling As
V...When a TeleVantage user is a member of a queue or multiple queues, they can call as themselves, or as a queue agent. If the agent is a member of multiple queues, they can be calling as a member of each specific individual queue...
TeleVantage Hardening and Attack Response
Vertical TeleVantage is a fantasic phone system. Here are a number of articles about TeleVantage's capabilities and some troubleshooting information
TeleVantage License File Types Explained
The license file contains types of licences and unique keys for each item. The types laid out in the key can help decipher the actual counts of each product in the license file.
Vertical TeleVantage Password Security
...Vertical TeleVantage combats this by offering the administrator the ability to enforce the use of strong passwords for system users. Other options, such as lockout and password expiration make the job of guessing a password much harder....
How To Monitor Queue Performance In Vertical Televantage
How to monitor a queue using a phone or the Viewpoint client
TeleVantage SMDR Collection And Reporting Using Tapit
Tapit is a popular call accounting package with a large install base. With a load of features including built-in reports and a web server for distributing call detail queries, it can make managing call records easy. TeleVantage also has reporting built in, but this is hampered by the sheer amount of data that must be retained...
Vertical TeleVantage Viewpoint Instant Messsaging
TeleVantage version 7 now supports real-time instant messaging naitive to the Viewpoint client. This feature allows agents to instant message by right clicking a username in Viewpoint and selecting Send An Instant Message....
Toshiba Digital Phone Support in Vertical TeleVantage
Vertical TeleVantage can support a number of different digital phone manufacturers, such as Avaya, Nortel, and NEC. Toshiba digital phones are included in the list of supported devices, and TeleVantage supports this manufacturer very well, with a long list of supported models.
TeleVantage Error Messages
Like any software products, there are a few bugs that crop up from time to time. Here is some information about a few of them...
Error 91 » Error 7595 » Error 27506 »
