Tag Archives: TeleVantage

Solving Vertical TeleVantage Error 27506

When upgrading from version 7 to 7.5, one of the procedures is to upgrade the TeleVantage Services :Upgrade ┬áTVrecording Archive Service to the matching version. The install may fail with the following error message: TeleVantage Services Setup Information Error 27506. Error executing SQL Script TvArchive.sql. Line 328 [Microsoft][ODBC SQL Server Driver][SQL Server]Violation of PRIMARY KEY constraint ‘PK_Users’. Cannot insert duplicate key in object ‘Users’.(2627) This error seems to stem from the script trying to create a user in the local MSDE instance used to catalog…


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Solving Vertical TeleVantage Error 7595 Database Unknown

During a client install, the following error is displayed: Error 7595 Database Unknown This seems to be related to a MDAC problem. Grab a copy of the MDAC from the NetSetup folder. Extract the MDAC using WinZip. Browse the contents of the sqloledb.cab file. Extract the files to C:\Program Files\Common Files\System\OleDB Run the following to reregister the dll file. regsvr32 “C:\Program Files\Common Files\System\OleDB\sqloledb.dll” Reboot, and attempt to restart TeleVantage.

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Solving Vertical TeleVantage Error 91

Object variable or With block variable not set- Error 91 When Starting the TeleVantage admin console or device manager,the message “Error 91 (Object variable or With block variable not set) has occurred, If this problem persists, contact your systems administrator.” is displayed This message can be related to the account that TeleVantage runs as not being available or has been changed. A quick fix is to navigating to the TeleVantage server directory and running the TVAccUtl.exe utility to reset the server account.

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Toshiba Digital Phone Support in Vertical TeleVantage

Vertical TeleVantage can support a number of different digital phone manufacturers, such as Avaya, Nortel, and NEC. Toshiba digital phones are included in the list of supported devices, and TeleVantage supports this manufacturer very well, with a long list of supported models. A special board, the Toshiba Strata DKTU, is inserted in the server and the configuration allows the addition of up to 16 Toshiba stations per board. Because of this support, upgrading from a traditional PBX to Vertical TeleVantage can reduce costs for both…

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Vertical TeleVantage Viewpoint Instant Messsaging

TeleVantage version 7 now supports real-time instant messaging naitive to the Viewpoint client. This feature allows agents to instant message by right clicking a username in Viewpoint and selecting Send An Instant Message. This client is limited to local LAN access only and does not support file transfer. The IM feature is not logged, and is not HIPPA compliant, so administrators may want to make policies regarding its use if they choose to deploy the feature. Installing TeleVantage Viewpoint automatically installs the IM client during…

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