Category Archives: Vertical TeleVantage

Vertical TeleVantage SMDR Collection And Reporting Using Tapit Over Serial Ports

Tapit is a popular call accounting package with a large install base. With a load of features including built-in reports and a web server for distributing call detail queries, it can make managing call records easy. TeleVantage also has reporting built in, but this is hampered by the sheer amount of data that must be retained. By using the SMDR (Station Message Detail Recording) protocol to send data to Tapit, long term reporting can be offloaded to Tapit and leave Vertical TeleVantage to manage short…


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How To Monitor Queue Performance In Vertical Televantage

How to monitor a queue using a phone Dial *55 when logged onto the system using an account that has the “monitor queue” permission. Statisitics will be announced using the system IVR and prompts. Callers Waiting – How many calls are waiting in the queue Expected Wait Time – Results of a formula indicating how long of a wait there currently is Active Agents – Number of available agents Total Calls – Number of calls received in the current period Abandon Rate – Abandon calls…

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Vertical TeleVantage Password Security

Easy to guess passwords are the Achilles heel of all phone systems. Vertical TeleVantage combats this by offering the administrator the ability to enforce the use of strong passwords for system users. Other options, such as lockout and password expiration make the job of guessing a password much harder. Requiring Password Complexity Options for strong passwords include minimum password length, prevent passwords that contain the account’s extension, and a list item entitled ‘Prevent passwords from the following list’. This final option includes a long group…

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Vertical TeleVantage License File Types Explained

Televantage license files are text files that contain information about purchased licenses, and are unique to each purchase. A reseller delivers the file (or files) to be imported into a server. These licenses then need to be activated to tie the purchase to a hardware system. The license files may also be exported, which is a good practice for disaster recovery. The license file contains types of licences and unique keys for each item. The types laid out in the below key can help decipher…

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TeleVantage Hardening and Attack Response

Vertical Televantage offers some options to defend against remote phone abuse. All PBX phone systems will be abused at some point, whether internally or externally. If you suspect an attack is taking place, Vertical Televantage offers some features that can give evidence of the attacker’s strategy, and some tools to lessen the attack profile. Watch Logs Batches of off-hour calls should stand out easily -individual calls should be harder to spot in normal traffic. Make sure you have logging enabled for external calls. Internal calls…

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